Refunds & cancellations

This comes before every other rule on this page. If we promised you something and did not keep it — the pickup time, the driver, a stop on the plan, the car, the support on the phone — you get a full refund of everything you paid for that trip.

You do not need proof, a form or a reason beyond your own word. Send one WhatsApp message to our team within 7 days of your trip and we start the refund — the claim button sits on your own trip page, and our number is shown to every verified member.

We would rather return the money than keep it from a woman we let down.

The first trip you take with Her Wheels is 50% of its real cost. Your trip page shows the full cost, the discount taken off, and the smaller amount you actually pay.

Any refund is of the amount you actually paid, not the full cost before the discount.

Your group pays only the amount shown on your trip page. Every charge is listed there before you pay — nothing is added later without your agreement.

You can pay by UPI or bank transfer to Lantiris Enterprise Private Limited. After paying, record the payment on your trip page and send the screenshot on WhatsApp, so our team can confirm it against your trip.

A payment shows as “awaiting confirmation” until our team checks it against the bank, and then as “confirmed”.

Date changes, stop changes and group-size changes made more than 72 hours before pickup are free, as long as the new plan costs the same.

If the change costs more or less, we re-issue the rates on your trip page and you pay or receive the difference.

Anything already booked on your behalf — stays, tickets, permits — follows that provider's own rules.

More than 7 days before pickup: full refund of everything you paid us, minus any non-refundable bookings already made for your group.

3 to 7 days before pickup: 75% of the trip amount is refunded.

24 to 72 hours before pickup: 50% of the trip amount is refunded.

Less than 24 hours before pickup, or no-show at pickup: no refund, because the car and driver are already committed to your group.

If we cancel your trip for any reason — a car issue, a driver issue, an unsafe road or weather situation — you receive a full refund, or a new date at no extra cost, whichever you prefer.

If part of the plan cannot happen on the day (a closed road, a shut monument), we refund the cost of that part alone.

Refunds go back to the same UPI ID or bank account the payment came from.

We start the refund within 3 working days of confirming your cancellation, and it usually reaches you within 5 to 7 working days.

Individual members are refunded their own share — nobody has to chase the group organiser for her money.